Types of benefits of implementing ISO 9001:2015
The ISO 9001 standard is a benchmark for quality management. Its implementation and knowledge of the associated legislation has an impact on an external level, but also on an internal level.
We can say that there are two types of clear benefits for companies:
- External to the organisation
- Internal to the organisation
External benefits of implementing ISO 9001:2015
- Improved brand image
Companies that become ISO 9001:2015 certified improve their brand image, as this international standard provides confidence to stakeholders, demonstrating the organisation’s commitment to quality. Furthermore, in the B2B business model, when looking for a new supplier, many companies look to see if they have a quality management system based on ISO 9001. With this standard, companies show that they care about how they are viewed by their customers and that they are open to new opportunities and partnerships.
- Contributes to customer loyalty
ISO 9001 certified companies focus on the customer rather than the product and aim to provide a service that reflects their corporate social responsibility values. Organisations that have implemented a quality management system according to ISO 9001 have tools to measure customer satisfaction. The possibility of knowing their behaviour, their motivations or their expectations makes it possible to work to offer added value, something that contributes to their loyalty.
- It brings recognition
The implementation of this international standard such as ISO 9001 brings recognition and helps the organisation to improve its position in the market. Having an ISO 9001 quality management system is a competitive advantage over other companies in the sector that do not have this standard.
- Boosts continuous improvement
Being certified to ISO 9001 means that the organisation must monitor whether new opportunities or needs exist as part of continuous improvement. In a quality management system, continuous improvement should be understood as a well-defined and documented process in which tools and methodologies are used to manage quality.
- Opening up new markets
Having a quality management system according to ISO 9001 becomes even more important when bidding for public tenders. Moreover, ISO 9001, being an international standard, facilitates the opening of new markets where there is a high level of competition.
- Creates added value
ISO 9001 certification in a high-level structure creates added value to the services offered by the organisation and generates greater confidence among customers.
Internal benefits of implementing ISO 9001:2015
- Global integration of processes
One of the advantages of becoming ISO 9001 certified is that, when analysing the interactions resulting from the maintenance of this management system, improvements in efficiency and cost savings are more easily detected. The fact that the entire organisation is aware of the procedures contributes to better coordination and avoids inefficiencies that may arise in the processes. Greater control over internal processes leads to a clear improvement in production.
- Knowledge-based decision making
One of the principles of the international ISO 9001 standard is data-driven, i.e. knowledge-based decision-making. The aim is to manage resources better, to improve efficiency and to save costs. Decision-making based on objective information contributes to productivity.
- Involvement of top management and employees
The implementation of an ISO 9001 Quality Management System involves the participation of both top management and employees. The latter are the ones who know the processes best and their contributions will allow corrective actions to be taken to improve the efficiency and competitiveness of the organisation.
- Increased employee engagement
Involving employees in the implementation of ISO 9001 from the beginning helps them to feel aligned with the organisation’s values, increasing their level of commitment. This translates into greater job satisfaction, which increases productivity and performance. With all this, the company transmits a stronger image to the outside world.
Eurofins EcoGestor helps you to maintain a QMS
Quality management in an organisation does not have to be an arduous and complex process. The easiest way to carry out the implementation and maintenance of the ISO 9001 standard is by using a service such as Ecogestor LEGISLATION. This is an application for the evaluation of quality aspects and the management of non-conformities, supported by specialised consultants.
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